The loss billing application that is used within commercial insurance had been created in 1999 and was very cumbersome to use. Therefore, it was decided it was time to redesign the application.
Throughout this project, I worked with a cross-functional team, which included: another UX designer, a systems analyst, who wrote up the functionality requirements for the application, a business analyst, who had an understanding of the current pain points of the application, and a development team.
The first step in the process was to meet with the business analyst to get a better understanding of the current pain points of the application. With this information, my UX coworker and I were able to brainstorm ideas for a new layout of the application, using our commercial insurance design system as a guide.
After deciding on the overall layout and design of the application, we met with the systems analyst to go over the functional requirements for each section of the application. Knowing these requirements, we were able to create lo-fidelity wireframes of each screen in the application. After completing the lo-fidelity wireframes for each screen, we reviewed these wireframes with the business analyst, systems analyst, and development team in order to address any concerns or technical constraints.
After getting approval, the next step was to create a hi-fidelity prototype in order to do usability testing before passing the designs off to the development team. We received great feedback from the usability tests and used this feedback to iterate on our designs.
During the development phase, I was able to assist the developers with some CSS work, in order to allow them to spend more time coding the more complex pieces of the application.
When I left the project, it was still in the development phase. However, we received a lot of positive feedback from upper leadership on the redesign.