The UW Event Tracker mobile app was an eight week project I completed for a Design Thinking class (INFO 360) at the University of Washington. The goal of the project was to increase student awareness of on-campus events at the University of Washington and to make their experience of finding on-campus events easier and more efficient.
We created two personas to design for: Jake, a college freshman, and Monica, a transfer student who is new to the United States. Both are new to the campus and want to attend more events to meet people.
After creating personas, we came up with three questions to guide our user research:
- What is the level of student satisfaction with their participation on campus?
- How can we increase student awareness and involvement of events on campus?
- How can we improve students' event finding experience?
Surveys & Interviews
Next, we conducted contextual interviews with four University of Washington students and surveyed 50 others. Based on the results from our interviews and surveys, we put together a list of the top five frustrations students had regarding finding out about events on campus:
- Email notifications are too much
- Even though email notifications are a good way to find out about events, the amount that students get are overwhelming. It is especially difficult to sift through emails to find events that truly interest you.
- It's hard to find events that truly matter to the user. Those who we interviewed wanted to find events that interest them.
- One interviewee thought that there was a lack of advertisement of events she wanted to go to (arts/music) and there were more advertisement of sport events.
- There are different ways to find events (posters, Facebook, emails, word of mouth, etc). It's hard to keep track of all them.
- Having them consolidated in one place will help students find events before hand and help them coordinate with their schedule instead of finding out about the event later.
- Because the information is so scattered, students would have to constantly check different websites for events.
- For example, first year students might find all the events on campus overwhelming. There are a lot of resources available to students and it's hard to find something they might be really interested in.
After completing our user research, we created wireframes of a potential design for the application.
Paper Prototype & Usability Testing
After completing the wireframes, we created a paper prototype of the application and conducted usability tests.
- Participants were easily able to find an event and add it to their calendar.
- Participants were also easily able to remove an event from their calendar.
- One participant thought that we should have a way to view their events in calendar form.
- Some of the features weren’t intuitive.
- On the “Featured” page, one participant kept tapping on the image because they didn’t realize you have to click the “Details” button to get more information about the event.
- Also, some participants weren’t aware at first that you could swipe left and right on the home page.
- Lastly, for the random event spinner, one participant didn’t realize you had to click on the events’ name in order to access the details.
For the last step, we created a hi-fidelity prototype of the application:
We received positive feedback from the class and the instructor and completed the assignment with 47/50 points.